Delivery times are 2 - 4 working days.

If delivery times are extended, for example due to a high influx of orders, you will of course be informed.

If the delivery does not match the order or is damaged, please contact our customer service immediately. We will be happy to help you by email or telephone.

Note: Do you want to file a damage claim? The best thing is to send us informative photos of the item by email, in which the defect is clearly visible. Please include your order number and the item number of the item you are complaining about in the email.

The values ​​are as follows:

6 l ALBULA: maximum load 10 kg

25 l ALBULA: maximum load 40 kg

40 l ALBULA: maximum load 40 kg

Yes, all our products are recyclable. Rotho is also committed to sustainability. You can find more information about it here:
https://it.rotho.com/pages/sostenibilita

To return one or more products you can use our returns portal.
The order number and email address used to place the order are required.
Click here to access the returns portal.
If you have any help, please don't hesitate to contact us.

Delivery times are 2 - 4 working days.

If delivery times should be extended, for example due to a high influx of seasonal orders, you will of course be informed.

In principle, it is not possible to subsequently change the address of an order that has already been placed. If you notice an error in your billing and delivery address after placing your order, please contact our customer service team as soon as possible to make the necessary changes.

Cancellation is only possible if the shipment has not yet been processed and shipped. In this case, it is preferable to contact our customer service by telephone.

Orders are automatically entered into our system and prepared for shipping. Your order is already being shipped and therefore can no longer be cancelled.

All Rotho products are BPA free. They are also free of BPS (bisphenol S) and BPF (bisphenol F). Furthermore, Rotho products do not contain cadmium. As a general rule, all plastic products should contain no more than 100 ppm lead and 1 ppm cadmium. For plastics that come into contact with food, the limits are significantly lower. In the past, cadmium compounds were used to color plastics.

Yes, all our products are recyclable. Rotho is also committed to sustainability. Further information is available here:
https://rotho-italy.myshopify.com/pages/nachhaltigkeit

No, our Memory Drink Bottles are only designed for non-carbonated drinks such as water and fruit juice.

The filter of the FRESH Dynamic Box consists mainly of thermally activated carbon.

We do not produce the activated carbon filters ourselves and purchase them. We asked our supplier. The activated carbon filter has no expiry date, i.e. it can be used endlessly. When used in a compost bin, the filter is effective for approximately 3-6 months. It depends on the amount of odors that the filter must filter. At low usage, the filter does not become saturated with odor molecules as quickly as at high usage, so more precise information cannot be provided.

One filter lasts up to 90 days if used. The filters of our Dynamic Box absorb ethylene gas, slow down the ripening process and therefore fruit and vegetables remain fresh for longer.

Special requirements apply to all products that come into contact with food. Therefore, for any plastic that comes into contact with food, it must be clearly demonstrated where and how a plastic is made. Our TRESA food containers are partly made from recycled material.

Preservation boxes that have been expressly tested for food safety bear the corresponding mark and can therefore also be used for commercial purposes (gastronomy) to store food.

Our freezer containers have been produced specifically for use in the freezer. We use PE plastic for the containers and LDPE plastic for the lids, which remains flexible even if left in the freezer for a long time. Plastic stiffens as it cools. This also increases fragility. We therefore advise against using products that have not been expressly produced for freezing.

Polypropylene (PP) products are resistant to everyday chemicals. It is advisable to pay attention to lids with gaskets: it cannot be excluded that prolonged contact of the gasket with chemical substances may cause deterioration with acids, or hydrolysis with alkalis.

Safety note: Always indicate dangerous contents on storage containers, so as not to endanger people.

Our products, which are explicitly suitable for the microwave, have a specific wording on the packaging. The containers themselves almost never get hot when heated in the microwave: the heat felt on the dishes is the residual heat of the heated food. Therefore, our microwave containers can be used in microwaves of all power classes.

-> ATTENTION! This does not apply to combined appliances which, in addition to the microwave, also use the fan cooking or grill function!

It is always important to open the lid or lid valve when heating in the microwave, so that the steam can escape.

In general, we do not recommend using a freezer jar or other food container in the microwave and recommend using one of our microwave-safe containers.For microwave suitability, special tests are carried out on external temperatures and on the handles of the products. Our microwave dishes are specially designed to handle high temperatures, ensure the most even heating possible and minimize the risk of burning your hands when removing the hot container thanks to their design. Freezer containers and fresh produce storage jars are not optimized for this use.

The material of food freezing and storage containers can withstand temperatures up to 100°C. However, depending on the nature of the food to be heated (for example, very fatty or sugary), much higher temperatures can be reached in some parts of the microwave. Our microwave containers also feature vent valves in the lid to prevent excessive pressure in the container. Fresh food containers and freezer containers have a tight-fitting lid that is not suitable for microwave use.

Most of our products are made of combustible polypropylene. In this sense, they increase the fire load in every area in which they are used.

Our products, made of PP (polypropylene), are resistant to commercially available alcohol-based disinfectants (ethanol and propanol). Even cleaning with javelina water will not cause permanent damage.

Our products do not have UV protection. In principle, they can be stored outside. However, the color may fade over time or develop a whitish patina. This can be easily removed. Of course, it also depends on whether the product is always in full sunlight or permanently exposed to the elements.

All the plastic materials we use, such as polypropylene (PP), polyethylene (PE) and SAN (styrene acrylonitrile), are generally completely free of plasticizers and harmful substances. In this sense, the products you purchase do not pose any risk to you and are therefore not harmful to your health.

Unfortunately we cannot influence the intrinsic odors of the plastics we use. The inherent odor depends on the plastic used, which was chosen for this particular application.

The inherent odor cannot be influenced in the production process. There are PP plastics that have less or less noticeable odor. However, such alternatives do not have the desired product properties.

Our Memory Bottles are made from clear, food-safe plastic, Tritan.

Our Caruba jugs are made of polypropylene and this plastic can be used up to +120 °C. However, in general we recommend never pour boiling water directly into our products. It is better if the water has already cooled down a little.

No, absolutely no. We expressly remind you that our microwave dishes from the "Micro Clever" line have been designed to be used in the microwave only up to the maximum adjustable power (normally for most microwave models: max. 800 watts) and must not be used in the microwave with the grill function activated. In the microwave, food is heated with indirect or wave heat. In the oven, however, the food is heated with direct heat. These two appliances work completely differently and therefore it is not possible to rely on temperature.

Some foods contain oils or flavors that cause some materials to discolor. In this case, we recommend storing food in a glass container from the PAGAMALU line rather than in a plastic container.

When storing foods containing oil (e.g. nuts), plastic absorbs odors over time. In this case we recommend storing food in a glass container from the PAGAMALU line rather than in a plastic container.

The values ​​are as follows:

6 l ALBULA: maximum load 10 kg

25 l ALBULA: maximum load 40 kg

40 l ALBULA: maximum load 40 kg

In a washing program, drying is a process that wastes energy. Therefore, today's dishwashers come with an ideal energy efficiency of A++. For this reason, the programs are designed to obtain the shortest possible drying times. However, since plastic surfaces are water-repellent, relatively large drops form during washing. Drying takes longer as a result. Additionally, porcelain or glass containers have higher residual heat after washing in the dishwasher, which speeds up the drying process.

The chemistry of plastic kitchen products is such that it tends to become familiar with fatty substances. Therefore, water has a very difficult time infiltrating between the grease and the plastic. This way, the fat does not dissolve and cannot be stabilized in the water. However, if the products are washed in the dishwasher, they become grease-free due to increased mechanical cleaning.

No amount of conservation can guarantee unlimited protection against parasites. In most cases, insect webs are already present on supermarket food packaging. They are often so small that they are difficult to see with the naked eye and are therefore unknowingly stuffed into storage jars.

There are 5 rubber feet supplied (4 + 1 spare) and are inserted into the four holes provided on the lower side. They guarantee a safe and non-slip support even on smooth floors (tiles, laminate and parquet).

The heights, diameters and volumes of the three different RothoPro bowls are as follows:

Size S - product code: 45524: height 20 cm, diameter and volume of metal bowls 17 cm, 0.85 litres.

Size M - product code: 45525: height 20 cm, diameter and volume of metal bowls 17 cm, 1.3 litres.

Size L - product code: 45526: height 24 cm, diameter and volume of metal bowls 24 cm, 2.5 litres.

Of the Paso series, only the 6l cosmetic container is equipped with an internal bin. All other formats (20l, 30l, 40l, 50l) do not have an internal bin.

We only produce and sell lids for Country baskets in sizes A5/6l and A4/18l.

We do not offer lids for all other sizes of our Country hampers.

We strongly advise against dismantling Systemix chests of drawers, as the plastic push-in connections can break easily.

Yes, the drawers of our office drawer units all have an extension stop and can only be pulled out to a certain point.

If paper has fallen behind the drawers inside the office drawer unit, the drawers with extraction stops can be removed with simple measures. For this purpose, the desired drawer to be pulled out must be pulled forwards as far as it will go, lifted slightly and turned to the left or right with light force. In this way the drawer is unlocked first on one side and then on the other. At this point the drawer can be easily removed and reinserted into the chest of drawers.

The invoice is only sent in electronic format as a PDF attachment. The invoice is contained in the shipping confirmation sent to the e-mail address indicated at the time of the order.